Q: How do I place an order?
A: Simply browse our store, add your desired items to the cart, and proceed to checkout. You’ll need to provide your shipping details and payment information to complete your order.

Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, Mastercard, American Express), debit cards, and PayPal for secure and easy checkout.

Q: Is my payment information secure?
A: Absolutely. We use Shopify's secure payment processing system, which is encrypted and PCI compliant, ensuring your personal and payment details are always safe.

Shipping & Delivery

Q: Where do you ship from?
A: We ship from various fulfillment centers located within the United States to ensure fast delivery.

Q: What are your shipping options and costs?
A: We offer several shipping options at checkout, including standard and expedited shipping. The cost is calculated based on the weight of your order and your location.

Q: How long will it take to receive my order?
A:

  • Standard Shipping: 5-7 business days.

  • Expedited Shipping: 2-3 business days.

  • Please note: Processing time for all orders is 1-2 business days before shipment. Delivery times are estimates and may be affected by holidays or events outside our control.

Q: Do you offer international shipping?
A: Currently, we only ship within the United States.

Returns & Exchanges

Q: What is your return policy?
A: We offer a 30-day return policy on most unused and unopened items in their original packaging. Some items may be final sale (e.g., personal care products). Please see our full Return Policy page for details.

Q: How do I start a return or exchange?
A: Please email us at dewcocreativesolutions@gmail.com with your order number and the item you wish to return. We will guide you through the simple process.

Q: Who pays for return shipping?
A: The customer is responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped).

Products & Inventory

Q: How can I check if an item is in stock?
A: The number of items available is shown on each product page. If an item is out of stock, you may see an option to be notified when it’s back.

Q: Are the product colors accurate on the website?
A: We do our best to represent our products accurately. However, monitor and device settings can vary, so colors may appear slightly different in person.

Contact & Support

Q: How can I contact customer service?
A: The best way to reach us is via email at dewcocreativesolutions@gmail.com. We strive to respond to all inquiries within 24 hours on business days.